problems at work

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problems at work

Unread postby radubradu » 10 December 2020, 21:50

Hi everyone
I have been having some issues with my colleagues at work for a while now and I would like to ask for your advice.
It is not that they are homophobic, they are just horrible people in general.
I work as a receptionist at a hospital in London. I work at the main reception. My duties include directing people to their appointments and departments, registering blue badges for the disabled parking (spaces are very limited), manning the patient inquiries and the domestic helpdesks, sometimes booking minicabs for staff, booking porters for people going to the clinics. It is very busy and very stressful, with people taking it out on us almost every day.
I feel like I work twice as hard as my colleagues, and that’s not only due to my sense of duty, it’s that they leave me no other choice.
There is a constant flux of people and we have to serve them fast, before long queues form. But you have to actually look at them in order to serve them. My colleagues do not make eye contact, they stare into their screens, something that I cannot do. I can’t ignore a service user in front of me, especially when this is the most important part of my role.
I have two colleagues. One of always shows up at least half an hour later. His shift starts at nine and he comes at nine thirty, but mostly at nine forty. The busiest time of the day is nine to ten. This has been happening every day since I am there, for two years. When he arrives, the first thing is to call his wife and talk to her on the phone, while service users parade in front of him, towards me. If they dare ask him something, he ignores them. He often does personal business from the hospital phone, talking to his bank, to people delivering things to his house, to arrange for his wife’s visa etc. Calls should be coming on his phone for patient inquiries as well as mine, but as the phone is engaged, I have to answer those calls as well. He also says very sexist and racist things, like “all English people are on benefits”, “English people are retarded”. We are both immigrants here. I do not share his opinions and they make me extremely uncomfortable.
The other colleague ignores service users most of the time. He has a tablet in front of him, below the computer and watches his shows. If people wait in front of him, after letting them wait about five minutes, he angrily calls them to him and tells them they need to approach him, that he doesn’t call. He has been working there for a long time and knows many people. There is a procession of his colleagues from other departments every day. They speak so loud that sometimes I can’t hear the service users that I have to deal with, because he is to busy talking to his mates.
As a consequence of their behaviour, most people come to me and I have to deal with twice as many people.
Our “team leader” is on sick leave most of the time and when she is there she rarely comes to see us. She has been told before about what my colleagues are doing (not by me) and she just told them not to behave like this, but no action was taken. They blatantly ignore her.
I feel both me and the service users are treated very badly by my colleagues. I guess the right thing would be to approach my colleagues and tell them to change their behaviour. I tried it with one of them. He didn’t speak to me for a week and shot me murderous looks. His attitude got even worse since.
I am also very intimidated to talk to them, because I know they would not listen. I would only create enemies. There is also another dimension to this. I have been moved there from another department and I am not on a permanent contract there. I replaced a person who was fired through their machinations, because she was constantly complaining about them.
The straw that made me write this post is this:
A few days ago, a delivery guy brought some packages for the breast clinic. They were wrapped as presents, I don’t know what was inside. Seeing as it is the breast clinic, I am guessing it was something for the cancer patients, there were too many to be for the staff. We don’t accept anything at the reception, but this delivery guy was very rude and just dropped them in front of us and left. My colleagues stored them behind the reception, until the person they were meant for came to collect them. In the meantime, they stole a few of them. I feel it is my duty to report this, but I feel nothing will be done and I will just be exposed to their revenge.
I know this is a very long post, thank you if you read so far.
What do you advise me to do?
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Re: problems at work

Unread postby Marmaduke » 10 December 2020, 21:59

You’ve been a member of this forum for two years and nine months, and have posted twice. Once asking about Syrian immigration and now asking how best to resolve your tedious workplace dispute.

Here’s a question for you; if you can’t be bothered to participate in this community when the conversation doesn’t serve your interests, why should we engage with your dreary melodrama when it doesn’t serve ours?
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Re: problems at work

Unread postby radubradu » 10 December 2020, 22:06

Wow, what a disgusting, mean spirited answer. I did not know there was a quota for participation in the forum. Who is we? Are you speaking for the entire forum? As for you, please, don't engage with me, I would be very grateful to you. Have a nice evening.
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Re: problems at work

Unread postby Marmaduke » 10 December 2020, 22:09

You’re a quite self-centred, entitled chap, aren’t you?

Do you find your victim complex and constant unpopularity with your colleagues to be a repeating theme that follows you between workplaces?

This isn’t the citizens advice bureau, you retard. You either work for the NHS, or you work on Harley Street and so work for a front-of-house staffing provider, probably ISS or Mitie/Signature. All three have robust and effective HR processes. Consult your employee handbook and stop being a fucking dick.
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Re: problems at work

Unread postby Marmaduke » 10 December 2020, 22:14

I couldn’t help but notice that when it suits you, you’re more than capable of determining the correct method of reporting a grievance.

Take this proactive, can-do attitude back to the workplace.
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Re: problems at work

Unread postby Magic J » 10 December 2020, 22:39

Take it to HR. Or ask to speak to a manager higher up than your team manager. Outline your grievances to them. Do you have a formal grievance procedure? They generally have to be taken a bit more seriously than informal complaints.

Or, challenge the offending colleagues to individual combat in the parking bays. Winner dictates binding terms. Wait, no... wheelchair race. Yeah, I'm sticking with wheelchair race. So cool.
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Re: problems at work

Unread postby Eryx » 10 December 2020, 23:56

Isn't there a camera where the gifts were taken? I'd report them, it's a crime.
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Re: problems at work

Unread postby GearFetTwinkRomance » 12 December 2020, 12:30

I would have reported to the next higher person in the command chain or, kick this fella's butt real hard, who doesn't do his job, comes in late constantly and talks to his old lady on the phone instead.
They could use a lickin' that would bust their ass wide open, so2say.
In a SEK force team, that dude wouldn't last the day!

Nasty sexist comments : Combine, what would happen at Syria with what common english folks would do. For example, if it was a mixture of cutting a throat and razor sharp blades, you could use a dull blade ... uhm ... no, just kidding, of course :devil:

Crutch stick duel,would be an option... or crutch stick cricket? It's more english. If you've got the balls for it.

About the stolen stuff, you can always tipp off the police anonymously. They may drop in to check some things and ask questions, but your colleagues won't get to know who reported this case. It also could be the surveillance camera guy.

Dunno what you did to Marmaduke esq. ... commonly the humours are with his entity. Morning mint might have been of bad quality. :shrug:
Last edited by GearFetTwinkRomance on 13 December 2020, 15:41, edited 1 time in total.
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Re: problems at work

Unread postby Marmaduke » 12 December 2020, 14:27

Commonly the humours are with my entity? What?
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Re: problems at work

Unread postby Magic J » 12 December 2020, 14:36

Marmaduke wrote:Commonly the humours are with my entity? What?

Your humours. They're all out of whack. Thou art choleric, sir, yellow bile has massed in ye in sour abundance, and not too little of the sanguine substance also. Get ye to the bloodletter, and consume cucumber twice daily.
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Re: problems at work

Unread postby radubradu » 12 December 2020, 21:24

Thank you guys, it sheds a bit of clarity on the situation. I know it may seem like an obvious, simple situation for most people, but when I know I will have to deal with the shitstorm that would ensue if I speak up, I lose a lot of courage.
I admit I desparied a bit after the horrible first answer I received on this thread. I actually posted quite reluctantly, and the first message that greeted me was one so full of hatred and disgust from a person I never did anything to! Thank you for the nice messages that came after, they restored my faith in humanity a little.
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Re: problems at work

Unread postby Marmaduke » 12 December 2020, 21:27

I do hate you and I am disgusted. No contest here.
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Re: problems at work

Unread postby Magic J » 12 December 2020, 21:33

Marmaduke wrote:I do hate you and I am disgusted. No contest here.

More leeches! This man needs more leeches!
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Re: problems at work

Unread postby Marmaduke » 12 December 2020, 21:35

Magic J wrote:
Marmaduke wrote:I do hate you and I am disgusted. No contest here.

More leeches! This man needs more leeches!

Snitches get stitches. Jordan. I didn’t make the rules. This bitch reported me, he’s made his bed.
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Re: problems at work

Unread postby radubradu » 13 December 2020, 08:14

I am now being harrassed by this individual, even though I put him on the ignore list and I am not interacting with him, I can see his hateful messages in the replies to other people. While I do feel sorry for him and I think he probably has mental health issues, as only this can explain him sending aggressive, hate filled messages to people he doesn't know, I wonder that this forum does not ban this kind of behaviour or at least allow me to ban him so I don't have to be subjected to attacks I did not even provoke....
Or maybe he does it only to force people to interact with him, this is his way to get people to "contribute" to the forum he dedicated so much of his lonely, sad existence to...
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Re: problems at work

Unread postby Marmaduke » 13 December 2020, 08:19

This sort of hysterical overreaction is why you find interpersonal relationships difficult at work. I think you should leave your poor colleagues alone and seek the help of a therapist. They’re already tolerating you, don’t make things more difficult by actively working against them.

You dick.
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Re: problems at work

Unread postby Magic J » 13 December 2020, 12:19

This patient is more difficult. I suggest that an overabundance of phlegm has accumulated, definately no cumumber for you. Likely some black bile build-up, too.

For thee, I prescribe vigorous exercise and pepper. The main issue seems to me to be a lack of blood, though, that's what's concerning me most. Marmaduke, give him that blood you don't need.
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Re: problems at work

Unread postby Marmaduke » 13 December 2020, 12:20

So you’re telling me I consumed all those cucumbers for nothing? Are you just making this up as you go along?
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Re: problems at work

Unread postby Magic J » 13 December 2020, 12:25

Marmaduke wrote:So you’re telling me I consumed all those cucumbers for nothing? Are you just making this up as you go along?

No, not you. Him. You keep eating cucumbers. Don't stop.
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Re: problems at work

Unread postby Marmaduke » 13 December 2020, 13:00

Magic J wrote:
Marmaduke wrote:So you’re telling me I consumed all those cucumbers for nothing? Are you just making this up as you go along?

No, not you. Him. You keep eating cucumbers. Don't stop.

Must I eat them? Can I not just put them inside me? There’s only so much cucumber a man can eat. 🤢
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